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Guidance On Aviation Rules and Statutes

A compilation of guidance documents related to the Department of Transportation’s aviation economic, consumer protection, and civil rights requirements. Guidance documents lack the force and effect of law, except as authorized by law or as incorporated into a contract.

January 22, 2020Inflation Adjustments to Montreal Convention Liability Limits
August 8, 2019Final Statement of Enforcement Priorities Regarding Service Animals
November 1, 2018Enforcement Policy Regarding Reporting of Mishandled Baggage and Wheelchair Data
October 23, 2018Enforcement Notice - Airline Reporting of Data on Mishandled Baggage, Wheelchairs, and Scooters
April 24, 2018Notice to UAS Operators Proposing to Engage in Air Transportation
January 13, 2017Guidance for Airline Personnel on Non-discrimination in Air Travel
January 13, 2017Passengers Rights to Fly Free from Discrimination
December 16, 2016Notice to Colleges, Universities, and other Organizations Offering Flights to College Bowl Games and other Special Events
December 16, 2016Notice to Consumers Purchasing Tickets to Special Events that Include Air Transportation
November 22, 2016Enforcement Policy on Extended Tarmac Delays
December 29, 2015Online reporting system for incidents involving animals during air transport
November 25, 2015Notice regarding damage to wheels, handles, and other components of checked baggage
May 27, 20152015 Inflation Adjustments: Oversales, Baggage and Civil Penalties
May 08, 2015Notice of Mistaken Fare Policy
February 23, 2015
January 13, 2015Notice Concerning Revisions to Animal Incident Reporting Requirements
December 13, 2013Guidance on responding to complaints filed on behalf of airline passengers
August 19, 2013Display of search results on ticket agent websites
June 3, 2013Guidance on transport of portable dialysis machines by air travelers with disabilities
May 31, 2013Guidance on the 24-hour reservation requirement
May 29, 2013Additional Guidance: Preboarding of Air Travelers With Disabilities
March 4, 20132013 Inflation adjustment to domestic baggage liability limit
January 14, 2013Clarification of November 2012 Guidance on Review and Approval of Public Charter Operations and Prospectuses
December 11, 2012Public Charters: contracts, reservation records, debit cards, and vouchers: extension of effective date
November 13, 2012Guidance on Review and Approval of Public Charter Prospectuses
May 17, 2012Use of the term “free” in air fare advertisements and disclosure of consumer costs in award travel
April 19, 2012Website information on consumer complaints and use of insecticides in aircraft cabins
February 28, 2012Guidance on the use of rounding in air fare advertisements
February 21, 2012Additional Guidance on Airfare / Air Tour Price Advertisements
December 28, 2011Guidance: Price Increases for Ancillary Services Not Purchased With Ticket

August 19, 2011 (last revised on December 12, 2016)

Answers to Frequently Asked Questions Concerning the Enforcement of the Final Rule on Enhancing Airline Passenger Protections #2
August 5, 2011Notice of enforcement policy: oversale notice for foreign carriers
April 28, 2011Rights of small entities to enforcement fairness, and policy against retaliation
March 4, 2011Guidance re GDS/OTA display bias
February 11, 2011Policy on e-cigarettes
February 1, 2011Warning letter re GDS/OTA display bias
January 10, 2011Guidance on disclosure of code-share service
April 28, 2010Answers to Frequently Asked Questions Concerning the Enforcement of the Final Rule on Enhancing Airline Passenger Protections #1
November 9, 2009Inflation Adjustments to Montreal Convention Liability Limits
October 28, 2009Use of passenger-supplied electronic respiratory assistive devices on aircraft
October 9, 2009Limits on baggage settlements
May 13, 2009Disability Rule: Frequently Asked Questions
March 26, 2009International service: (1) baggage exclusions, (2) responsibility of codeshare carriers
May 13, 2008Disclosure of charges for checked baggage
July 17, 2007Additional guidance concerning service animals re travel to the United Kingdom
February 20, 2007Guidance concerning service animals re travel to the United Kingdom
April 21, 2006Reporting oversales: value of travel vouchers
July 28, 2005Accessible aircraft lavatories: providing accurate information to consumers
December 22, 2004Guidance on reporting disability-related complaints
May 16, 2003Air Carrier Liability Insurance: Notice to DOT
May 9, 2003Service Animal Guidance
August 2, 2002Airline agents for service of process
November 19, 2001Nondiscrimination in airport security screening (frequently asked questions)
November 16, 2001Security: FAA guidance on nondiscrimination on the basis of disability or national origin
October 29, 2001Disability issues: security screening (Amended December 6, 2001 and June 27, 2002)
October 12, 2001Nondiscrimination in inspection and safety duties
September 25, 2001Refund when flight is canceled
September 21, 2001Nondiscrimination concerning religion and national origin
December 3, 1997Airline plans under the Aviation Disaster Family Assistance Act.
September 24, 1997Foreign Air Carriers; Unfair and Deceptive Advertising; Enforcement Policy
April 22, 1997Electronic Ticketing: Passenger Notices
November 19, 1996Reporting of oversales:
July 15, 1996"Choice of forum" contract provisions
December 20, 1994
March 16, 1993Disability issues:Suggested Guidelines for Accessible Lavatories in Twin-Aisle Aircraft
December 20, 1991Disability issues: wheelchair reservation codes

Archived Guidance

Updated: Wednesday, January 22, 2020
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